Francen and Son Frequently Asked Questions

In this section we’ve compiled some frequently asked questions for those of you out there who are curious about our business.
What European brands do you service at Francen and Son Foreign Car Repair?
If you’re looking for full-service repair or preventative maintenance for your European vehicle, then Francen and Son has got you covered. We service the following 9 popular European brands:

What Japanese Brands do you service at Francen and Son Foreign Car Repair?
At Francen and Son we can provide full-service care for a wide variety of Japanese imports. Below you’ll find the brands that we currently service:

Does Francen and Son Foreign Car Repair also handle Manufacturer-recommended preventative maintenance?

Yes! At Francen and Son, we understand that getting proper preventative maintenance is the key to maximizing your mileage. Import vehicles need some extra steps when it comes to their care – it’s not just a matter of changing the oil and rotating the tires.

Each brand has their own specific checks that need to be performed in order to ensure that your vehicle is always running at its best. With a little over 35 years experience, you can rest assured that your vehicle will be getting what it needs, when it needs it!

Do you offer shuttle service while my vehicle is being worked on?

Yes! At Francen and Son, we not only offer shuttle service, but we also have free loaner vehicles available if your import is going to be out of commission for a while so that you can keep your life in motion while we get your import back into tip-top shape!

Is work done at Francen and Son warrantied?

Yes. We stand by our work at Francen and Son Foreign Car Repair and our work is warrantied for 12 months or 12,000 miles – whichever comes first. If you’re tired of bringing your import vehicle into the shop, only to have to bring it back a week later, then you understand just how helpful a guarantee like this can be. We do the work right the FIRST time at Francen and Son and we’re not afraid to back that up.

Why should I choose Francen and Son Foreign Car Repair to service my vehicle?

At Francen and Son Foreign Car Repair you’ll be working with a family-owned and operated business that’s been providing excellent service for 3 and a half decades now. That means that you’ll never be treated like a number at our business and what’s more, our certified mechanics are not only going to know your brand, but we’re going to know your model.

While a general mechanic could certainly change out your oil or rotate the tires, import vehicles are best serviced by folks who know about the engineering behind them. That way, every preventative maintenance session will cover the right checks and all repairs will be done with that vehicle’s design in mind.

Having experts at your beck and call makes an enormous difference in the time and money you’ll save and it also helps to protect your investment in the long run.

How do I schedule an appointment with Francen and Son Foreign Car repair?

If you’d like to schedule an appointment, you can do so directly through our website by clicking the ‘appointment’ button in the upper-righthand corner, or you can simply give us a call at (847)558-7459. Shop hours are Monday through Friday, 8 to 5, and don’t forget that shuttles and loaner vehicles are available if you need them. We look forward to meeting you and earning your business!

Can I get a quote online before scheduling an appointment?

Yes, you can! On our website, simply select ‘View Quotes’ on the righthand side of the page, and you’ll be asked a few questions about the work that you would like done. There is also an option to upload pictures if you like, so that we can be sure to give you as informed a quote as possible through an online inquiry.

Once you’ve filled out the questions and uploaded any pics that you’d like to add, the information will be forwarded to our shop where we can assess what you are looking for and give you a competitive quote before you commit to scheduling an appointment.

I’ve heard that Francen and Son have their own automotive blog… is this true?

Yes, we have an automotive blog full of information about European and Japanese vehicles that you can visit here. Once inside, you’ll have access to articles covering common (and not so common) repairs, preventative maintenance, and more. If you’re curious what goes into certain repairs or simply have a bit of a mechanical bent yourself, then we’d highly recommend checking it out!

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